At Cato-USA, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns policy.
**Return Period:**
You may return most new, unopened items within 30 days of delivery for a full refund.
**Condition of Items:**
Items must be returned in their original condition, unopened and unused, with all tags attached.
**How to Return an Item:**
1. Contact our customer service at [email protected] or call us at 786-562-3112 to initiate the return process.
2. Provide your order number and reason for the return.
3. We will provide you with a return shipping label and instructions on how to send your item back.
**Refund Process:**
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
**Exchanges:**
If you need to exchange an item for the same item in a different size or color, please follow the return process above and place a new order for the desired item.
**Shipping Costs:**
Original shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error.
If you have any questions regarding our returns policy, please don’t hesitate to contact us. Thank you for shopping with Cato-USA!